Providing  Service  Innovations  to  Students  Inside  and  Outside  of  the  Online  Classroom: Focusing  on  Student  Success

Volume, Issue - Date: 
Volume 17, Issue 1 - January 2013
Author(s): 
Anita Crawley, University of California Los Angeles Extension, Illinois Online Network
Author(s): 
Marie  Fetzner, Monroe  Community  College
Oganization: 
University of California Los Angeles Extension
Oganization: 
Illinois Online Network
Oganization: 
Monroe Community College
Full article - Free: Click on the file to download.: 
Keywords: 
student  support,  online  services,  retention
Abstract: 

While   institutions   recognize   the   need   to   provide   online   student   support   services,   the   most   effective   approaches   for   developing  and   delivering   these   services   are   not   always   clear.   The   need   to   support   students  inside  and  outside  the  online  classroom  calls for  collaborative  efforts  from  many  constituencies.     The   articles   in   this   volume   illustrate   good   practices   in   providing   student-­centered   service   innovations   designed  to  improve  academic  success  and  retention.  

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